Frequently Asked Questions
Everything you need to know about shopping with LYRA Modest
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and selected shipping method.
How do I ensure I choose the correct size?
Each product page features a detailed 'Size Guide' specific to that garment. We recommend measuring yourself and comparing it to our chart, as modest silhouettes often have a more relaxed fit than standard high-street sizing.
What is your return and exchange policy?
We accept returns within 30 days of delivery, provided the items are unworn, have all tags attached, and are in their original packaging. Please note that for hygiene reasons, hijabs and under-scarves must be unopened.
What materials do you use for your modest wear?
We prioritize high-quality, opaque, and breathable fabrics such as premium crepe, organic cotton, and luxury chiffon to ensure both comfort and full coverage.
Do you offer international customs and duties coverage?
Shipping costs do not include potential customs fees or import duties levied by your country. These charges are the responsibility of the customer and are determined by local customs authorities.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in supported regions.